Patient Feedback: How did we do in October?
Last month, 372 patients shared their feedback with us.
In total, 92% of patients described their experience as Good or Very Good, with more than three quarters picking Very Good.
Here’s what you told us about the service we offer at JHP, and about our brilliant team of Doctors.
⏱️ Quick and efficient service
Patients continue to value the prompt responses and efficient service they receive. Many appreciated how quickly queries were answered, problems resolved and appointments arranged.
💙 Caring and understanding doctors
Kindness, compassion and taking time to listen featured strongly in your feedback. Patients appreciated feeling heard, understood and supported, with clear advice and care from our doctors.
📱 Convenient ways to access care
Many patients also told us they value the flexibility of contacting the practice online, without always needing to phone or visit the surgery. It’s particularly helpful for fitting healthcare around work and other commitments.
The numbers
Here’s the full breakdown of October’s Friends and Family Test results.
| Rating | Number of Patients |
|---|---|
| ⭐️ Very Good | 287 (77.15%) |
| 👍 Good | 55 (14.78%) |
| 😶 Neither Good nor Poor | 8 (2.15%) |
| 😕 Poor | 12 (3.23%) |
| 🙁 Very Poor | 7 (1.88%) |
| 🤷 Don’t Know | 3 (0.81%) |
Overall, 342 out of 372 responses – 91.94% – were Good or Very Good.
There were 19 Poor or Very Poor responses, alongside 8 responses in the middle.
Thank you for telling us what you think
It’s great to here such positive feedback, and especially the kind comments about our team.
And while it may not always make easy reading, it’s important to hear when your experience has not been so good. We may not be able to put everything right immediately, but we take your feedback seriously. It helps us identify where things could work better and where we can make improvements.
Thank you for taking the time to share your experience with us.
Other ways to share your feedback
In addition to the Friends and Family test, there are other ways to share your thoughts about your experiences with us.