Share your thoughts and help us build a better website

We’re working with other GP practices across Newcastle and Gateshead on an exciting new project to make our websites better for patients.

By telling us what you think, you can help us build new, modern, engaging websites that are easier to use, and prioritise what is important to you.

We’d like as many patients as possible to be involved. Will you spare 10 minutes to share your thoughts?

Even before COVID, we were all living more and more of our lives online. Being connected to the internet gives us all instant access to a world of information and services.

The NHS is no different – with a wide range of quick, efficient and informative online services. Many people prefer the speed and easy access, but we know for others, finding the information or the right service in the first place can be difficult. 

This project is about making it easier for more people to get quicker, better access to their GP and the wider NHS.

As your GP Practice, our website needs to have the features and functions that you want, and be written and styled in a way that you like. That’s why we’re asking for your opinions and ideas.

Take the survey and tell us how you like to use the internet, what websites and apps you like – or don’t – and why. What makes you go back to a site regularly, or what annoys you most? How do you want your GP’s website to sound – friendly or formal? Matter of fact or with a bit of personality?

All of these things will help us develop websites that are suited to your needs and preferences.

Follow the link to complete the survey, it should only take about 10 minutes.

We want the results to represent all patients. So please feel free to share this survey with your friends, family and any local community groups you might be involved in. Everyone who uses our services has their own ideas and perspective to add.

As a thank you for your time, when you submit your completed survey, we’ll enter you into a prize draw.

Each week we’ll pick a lucky winner to receive a £50 gift card. Just remember to add your name and email address if you would like to be entered into the draw. None of your information or answers will be used to identify you.

You’ll only be contacted if you win a prize. No information will be passed to anyone outside the NHS.

97% of patients in January would recommend us to Family and Friends

How did we do in January? Feedback from Patients.

Every patient who visits the practice or has a remote consultation with us is asked to give feedback.

It’s called the NHS Friends and Family test – measuring how many of you would recommend JHP to people close to them.

In January, 97% said you were Extremely Likely or Likely to recommend us. Thank you for all your feedback.

Your Comments

The consultation was very helpful and explained well.”

Many thanks for your kind support Jesmond Health Partnership the whole COVID vaccination experience was excellent and so professional.

“My queries were answered clearly followed by further information being sent which added further clarity.”

“Can I just say everyone was very friendly, it was very clean and all the appointment went very smoothly.”

How your feedback helps

We ask for patient feedback so we can understand what is going well with our services, and what we need to improve. Constructive criticism is always welcome, and we read every bit of feedback we get from patients.

We keep a tracker of your all the Friends and Family score we receive.

NEW: Our covid-19 vaccination plan is working

Newcastle’s city-wide vaccination programme is “perhaps the slickest vaccination operation in the UK”.

That’s according to yesterday’s Guardian newspaper report on all 31 GP practices in the city working together.

You can read the article on the Guardian website here.

The large-scale, collaborative approach and coordination was praised for its speed and efficiency – with 30 patients being vaccinated every 5 minutes.

Progress so far

In just over 5 weeks since the programme started, more than 33,000 Newcastle residents have received their first dose of the COVID-19 vaccine.

Newcastle is the first city in the country to have vaccinated all eligible care home residents – the top priority group.

Across the city, 84% of people over 80 have received a first dose – nearly 10,000 in total.

For JHP patients, over 90% of the over 80s have been vaccinated, along with 91% of registered health care workers. Nearly 3 in every 4 people aged 75-79 have either even vaccinated or invited.

Priority Groups

People are being invited to be vaccinated in order of their likelihood to get seriously ill from COVID-19. The top 4 groups are:

  • Residents in a care home for older adults and staff working in care homes for older adults
  • All those 80 years of age and over and frontline health and social care workers
  • All those 75 years of age and over
  • All those 70 years of age and over and clinically extremely vulnerable individuals (not including pregnant women and those under 16 years of age)

You will be contacted when it’s your turn

We want to remind patients that when it is your turn to be vaccinated, you will be contacted either by us or the NHS directly. Please do not contact us in advance. We appreciate people want to get vaccinated. We have an agreed approach, which is working.

In the meantime, please continue to protect yourself and those around you by practising social distancing, hand hygiene and wearing masks.