Phone issues this morning

We’ve been experiencing issues with our phone system this morning, and apologise for any inconvenience this has caused patients.

The issues have now been fixed and the phone system is now operating as normal.

Thanks for your patience.

Update to our Prescription collection policy

We want to let all patients know about an update to our prescription collection policy, and the reasons behind the change.

As of 1st December, all prescriptions requests will only be available for collection from 17 Osborne Road.

If you have previously collected your prescriptions from no.200, you will need to collect them from no.17.

Why are we making this change?

There are two distinct reasons.

Firstly, we are aware there has been some confusion and errors since the merger about where patients’ prescriptions can be collected from, and this new policy aims to make the situation clearer.

Secondly, the ‘on call’ Doctor – who reviews and approves all daily prescriptions – is always be based at no.17, so this change will also increase efficiency as well as accuracy.

Collection from a nominated Pharmacy

All patients also have the option to nominate a pharmacy to have their prescription sent to for collection, if that is more convenient.

This can be done via our online services, if you are registered to use them, or by calling us on 0191 281 4588, visiting us at either no.17 or no.200 or emailing

We thank patients for their understanding.

Are you signed up for online services?

37% of patients at Jesmond Health Partnership are already booking appointments and reordering their prescriptions through our website – are you?

By signing up to use our online services, you’ll be able to:

  • Book, change or cancel appointments
  • Request repeat prescriptions
  • Check appointment times and prescription status
  • Check which medication you should be taking and when

All available 24 hours a day, 7 days a week from any internet connected device.

To get access, speak to our reception team in either location who can set you up. You’ll need to bring a form of photo ID.

144 lost appointments in September

In September, 144 appointments were lost with patients not attending, or cancelling too late for us to offer the time slot to someone else.

This adds up to over 35 hours of clinical time being lost to the practice and the NHS.

Reducing our ‘Did Not Attend’ rate will reduce the waiting time for appointments.

If you no longer need a scheduled appointment, you can cancel it by calling or visiting the surgery, through our website, or by replying to your reminder text message.

Job Vacancy – Medical Receptionist

Job Title: Medical Receptionist
Details: 37.5 hours/week, £8.21 to £8.69/hour depending on experience
Closing date: 7/11/19

We have an opening for a Medical Receptionist to join our dynamic team at Jesmond Health Partnership.

Medical Receptionists are the first point of contact for patients, and the successful candidate will have excellent communication skills and be highly organised.

Ideally with experience of General Practice, applicants will be caring, empathic and able to maintain our excellent standards.

This is a full time role (37.5 hours per week) with pay of £8.21 to £8.69 per hour depending on experience.