Patient Feedback: More than 92% of Patients Recommend JHP in August
308 JHP patients took the NHS Friends and Family Test in August.
Overwhelmingly, patients tell us they really value how quick and easy it is to get help through our online service.
You also regularly mention how friendly, professional and reassuring our GPs and practice staff are, and how much you appreciate being listened to and having your concerns dealt with promptly.
Here are some of your quotes:
243 of you rated us as Very Good, with 41 scoring JHP as Good – a total recommendation rate of 92.21%. The full breakdown of scores is:
| Rating | Number of Patients |
|---|---|
| ⭐️ Very Good | 243 (78.90%) |
| 👍 Good | 41 (13.31%) |
| 😶 Neither Good nor Poor | 11 (3.57%) |
| 😕 Poor | 3 (0.97%) |
| 🙁 Very Poor | 8 ((2.6%) |
| 🤷 Don’t Know | 2 (0.65%) |
The NHS Friends and Family Test is a simple, anonymous way for patients to share feedback on their care, helping the NHS understand satisfaction and areas for improvement.
Thank you to everyone who takes the time to share their opinions with us. Hearing your positive experiences is always good, but knowing where things haven’t gone to plan, or areas we can improve, is vital too.
Did you know…
In the last six years, more than 15,500 patients have shared their thoughts?
In that time, 91.7% of you have rated JHP as Good or Very Good!
Take a look at our performance tracker to see recent feedback, year to date, and running totals since 2020.
Other ways to share your feedback
In addition to the Friends and Family test, there are other ways to share your thoughts about your experiences with us.