Our approach is about Right Person, Right Time, First Time. This means getting you to the best person to resolve your query as soon as we can.

We have introduced a new system that will give you quick and convenient access to care, whilst making sure we can deal with emergencies and same-day appointments.

It’s called Salvie, and you can read all about it at this link.

You can send a message to a Doctor of your choice through our website and they’ll respond, normally within a few hours. Together you can discuss the issue and agree on what to do. If you do need to be seen, we’ll arrange a same-day appointment.

Many queries can be resolved without you coming to the practice, which will save you time, and keep appointments open to those who need them most.

Click the button below to access Salvie and send your request – it only takes a few minutes and we’ll get back to you soon.

Get help now

Send your first request in minutes

If you don’t have access to the internet, you can call us on 0191 281 4588, we’re open 8:15 am to 6 pm, Monday to Friday.

One of the Reception Team will ask you the same questions you would be asked online and submit a request for you so all patients are treated equally.