What did 4,798 of you tell us last year?
In 2025, we received an incredible 4,798 pieces of patient feedback. Thank you to everyone who took the time to share your experiences with us – we truly appreciate it.
Your feedback helped us end the year on a real high. By December, our overall recommendation rate for 2025 was over 90%. This is based on the number of people who rated our service as Good or Very Good through the NHS Friends and Family Test.
You can see our month-by-month feedback figures for the year below.
| Very Good | Good | Neither Good or Poor | Poor | Very Poor | Don’t Know | Total | |
|---|---|---|---|---|---|---|---|
| January | 378 | 83 | 16 | 8 | 12 | 10 | 507 |
| February | 296 | 67 | 12 | 10 | 6 | 3 | 394 |
| March | 308 | 65 | 30 | 9 | 7 | 5 | 424 |
| April | 327 | 56 | 21 | 5 | 10 | 5 | 424 |
| May | 314 | 75 | 18 | 12 | 13 | 3 | 435 |
| June | 295 | 66 | 24 | 9 | 6 | 4 | 404 |
| July | 334 | 78 | 16 | 13 | 6 | 4 | 451 |
| August | 274 | 57 | 8 | 9 | 7 | 2 | 357 |
| September | 286 | 64 | 22 | 5 | 6 | 7 | 390 |
| October | 253 | 50 | 18 | 7 | 8 | 3 | 339 |
| November | 210 | 67 | 11 | 5 | 8 | 0 | 301 |
| December | 272 | 55 | 14 | 12 | 13 | 6 | 372 |
| Total | 3,547 | 783 | 210 | 104 | 102 | 52 | 4,798 |
Many of you continue to highlight the speed, convenience and quality of care we offer, especially when using askmyGP, our online system. Your feedback tells us that:
- 🏃 Quick responses make a real difference, particularly when you’re short on time or need help promptly
- 🖥️ Simple, easy-to-use access helps you get the support you need without long phone calls or unnecessary appointments
- ❤️ Kind, caring clinicians leave a lasting impression — and your appreciation means a great deal to the team
Against the many challenges facing the NHS, you continued to share overwhelmingly positive feedback, with an overall 90.25% of respondents rating their experience as Good or Very Good.
We’re so grateful for your patience and understanding — and immensely proud of our team, whose hard work and dedication make this possible every day.
How to Share your Feedback
The Friends and Family test is used all across the NHS. It asks patients if they’d recommend a service to people close to them.
There are other ways to share your thoughts about your experiences with us, too.