We’re very pleased to say that over 93% of patients who completed a Friends and Family survey in July would recommend us.
You left us some great comments about the Team, and it was good to hear your positive experiences with Salvie, our new online consultation system.
Here’s what you had to say:
Thank you to everyone who shared their thoughts with us, it is very much appreciated. All positive feedback and constructive suggestions are shared throughout the practice and help us to improve the service we offer you.
What is the Friends and Family test?
The Friends and Family test is used across the NHS. It asks people to rate how like they are to recommend a service to those close to them.
Each patient we see is sent a short survey to complete after their appointment.
In July, 109 patients shared their thoughts with us.
98 say they were extremely likely to recommend us, 4 were likely, one person said they were extremely unlikely with 6 unsure.