No, Salvie is a web-based system, not an app. However, you can add it to your mobile phone home screen with a shortcut, so it will work as an app. You can even get notifications when you receive messages.
You can describe your issue in your own words. There are a few questions to prompt you and the more information you give, the easier it will be for the Doctor. We may send you a message asking for more information if needed.
We would encourage patients to use the online system – it will save you time and keep the phone lines free for emergencies or people who can’t access the internet.
Other practices using Salvie report that up to 80% of their requests for help are sent online.
If you can’t access the internet, please call us on 0191 281 4588. The Reception Team will ask you the same questions you’d be asked online, and submit your request into the system do all patients are treated equally.
In your message, you can say how you’d like us to resolve your issue, and when a Doctor replies you can agree the best path forwards. Typically 1 in 3 patients ask to see a Doctor, but that may not always be necessary.
Our approach is Right Person, Right Time, First Time. This means directing your query to the person best suited to resolve it, and by knowing what your query is before we see you, there is time to arrange tests or other preparations before you arrive. We hope this saves patients significant time.
You can send a request and the Doctor will agree with you the best way to resolve your query. The purpose of this system is to ensure the practice deals with all queries in the most appropriate way possible.
If a face to face appointment is needed, we’ll aim to see you that day. Many queries can be resolved through messages or phone calls.