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What is ‘Urgent Only’?

It’s when you have a medical issue that needs to be looked at today. This could be something new that’s come on suddenly (an acute condition) or a long-term problem (chronic illness) that has unexpectedly got worse. The key questions to ask yourself are: Am I feeling much worse today than I was yesterday? Has … Continued

Why do we use ‘Urgent Only’?

AskMyGP helps us deliver a fast and efficient service to patients. On average, we respond to most queries within an hour and resolve 90% of requests the same day. We have 4 years of data that shows us the number of requests we typically receive and the staff we need to deal with them. We … Continued

When do we use ‘Urgent Only’?

We open AskMyGP for routine requests every morning. When fully staffed, we switch to ‘Urgent Only’ around 1 pm so the team can focus on urgent issues, including unwell children and adults. We sometimes use ‘Urgent Only‘ earlier or have it on all day. That is when our capacity to deal with requests is reduced … Continued

Why can’t you employ more staff?

AskMyGP relies on our high GP numbers. When fully staffed, it allows us to respond very quickly to requests. However, general Practice is under enormous pressure. Demand for advice and appointments increases by 10% every year (even accounting for the practice’s change in size), and we do not have the budget to increase our staffing … Continued