It’s when you have a medical issue that needs to be looked at today.
This could be something new that’s come on suddenly (an acute condition) or a long-term problem (chronic illness) that has unexpectedly got worse.
The key questions to ask yourself are: Am I feeling much worse today than I was yesterday? Has something changed, making me need help today when I didn’t yesterday?
If the answer to these is ‘yes’, then your request is urgent, and we want to help you as soon as possible.
To keep patients safe and support staff wellbeing, patients must understand we have to prioritise those in urgent need when in ‘Urgent Only’ mode.
Submitting routine requests as urgent puts this at risk.