We would encourage patients to use the online system – it will save you time and keep the phone lines free for emergencies or people who can’t access the internet. If you can’t access the internet, please call us on 0191 281 4588. The Reception Team will ask you the same questions you’d be asked … Continued
In your message, you can say how you’d like us to resolve your issue, and when a Doctor replies you can agree the best path forwards. Typically 1 in 3 patients ask to see a Doctor, but that may not always be necessary. Our approach is Right Person, Right Time, First Time. This means directing … Continued
Yes, simply choose ‘edit my details’ from the homepage.
Our ‘Long term Condition’ appointments have not changed. Just call us on 0191 281 4588 and we will make you an appointment
You can send a request and the Doctor will agree with you the best way to resolve your query. The purpose of this system is to ensure the practice deals with all queries in the most appropriate way possible. If a face to face appointment is needed, we’ll aim to see you that day. Many … Continued
The system allows you to ask queries regarding medication. The quickest and easiest way to request a repeat prescription is through the NHS App.
No. Do not use this system in a life-threatening emergency – contact 999.
Click ‘Forgotten password’ on the home screen and you’ll get an email to reset your password. Your password is secure and not available to anyone at the practice.
Yes, login and click on ‘view past requests’.
Log in, choose ‘any other question’ and explain the situation. Pick ‘Anyone’ to respond, and ‘contact method as ‘Message’, then submit.
