Not quite, they are hosted within the system to keep them secure. You’ll get a notification that a new message is ready for you, just log in to see it.

No, they are separate systems. You will need to create a new account to use askmyGP. You cannot use ‘SystmOne’ or NHS App login details.

Each patient needs to have a unique email address, you can easily set up a new email address with many services. You can also specify that you are contacting us on behalf of someone else.

No problem, call the Reception Team and they’ll submit a request for you. It will then go into the same system, so everyone is treated equally.

We would encourage patients to use the online system – it will save you time and keep the phone lines free for emergencies or people who can’t access the internet. If you can’t access the internet, please call us on 0191 281 4588. The Reception Team will ask you the same questions you’d be asked … Continued

In your message, you can say how you’d like us to resolve your issue, and when a Doctor replies you can agree the best path forwards. Typically 1 in 3 patients ask to see a Doctor, but that may not always be necessary. Our approach is Right Person, Right Time, First Time. This means directing … Continued