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We aim to provide patients with the best care we can, but there is the chance that we may sometimes fall short of the mark. If you have any compliments, comments, concerns or complaints about our service, we want to hear about it.

To find out about our complaints process, who can complain and what to expect by downloading our complaints leaflet below.

Download: Patient Complaints Procedure (pdf)

You have the right to:

  • Have any complaint you make about NHS services dealt with efficiently and properly investigated.
  • Know the outcome of any investigation into your complaint.
  • Take your complaint to the independent Parliamentary and Health Service Ombudsman (PHSO) if you are not satisfied with the way your complaint has been dealt with by the NHS.

PHSO
Millbank Tower
London, SW1P 4QP

Telephone – 0345 015 4033
Web – ombudsman.org.uk/making-complaint

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