Managing services for another person in the NHS App

If you have proxy access to the health records of a family member or someone else you look after, here is how to switch to their profile in the NHS App so you can act on their behalf.

Follow the step-by-step instructions or watch the video below:

Open the NHS App on your smartphone
On the home page, scroll down until you see Manage services for another person
Select Switch profiles
Under Linked Profiles, you’ll see everyone you have access for
Select the person whose care you would like to manage
Next, you will see what services are available
Switch to their profile by tapping the green button
When you are ready to switch back to your profile, tap the yellow banner at the top