Urgent Requests only today please
We have reduced staffing levels today, so need to prirotise patients with urgent needs.
If you were planning to contact us for a routine or non-urgent reasons, please send your request on another day.
We apologise for the disruption to our usual service.
What is ‘Urgent Only’?
It’s when you have a medical issue that needs to be looked at today.
This could be something new that’s come on suddenly (an acute condition) or a long-term problem (chronic illness) that has unexpectedly got worse.
The key questions to ask yourself are: Am I feeling much worse today than I was yesterday? Has something changed, making me need help today when I didn’t yesterday?
If the answer to these is ‘yes’, then your request is urgent, and we want to help you as soon as possible.
To keep patients safe and support staff wellbeing, patients must understand we have to prioritise those in urgent need when in ‘Urgent Only’ mode.
Submitting routine requests as urgent puts this at risk.
Other Options
You may be able to get help with your issue faster with an alternative service, such as the Pharmacy First scheme.
Here’s what you get help with:
- Earache/ear infections (aged 1-17)
- Impetigo/skin infections (1 year +)
- Infected insect bites (1 year +)
- Shingles (Aged 18+)
- Sinusitis (Aged 12+)
- Sore throats (5 years +)
- Uncomplicated Urinary Tract Infections, or UTIs (Women aged 16-64)
Over 10,000 pharmacies – 95% of all those in England – have signed up.
Remember, you don’t need an appointment. You can visit any Pharmacy, and they are often open when we are closed, especially over Bank Holidays and weekends.
For more medical help when the practice is closed, you can use NHS 111.
By visiting 111.NHS.uk or by calling 111, you can:
- Get help and advice 24 hours a day, 7 days a week
- Check your symptoms and get advice on conditions and medication.
- Find self-help resources and links.
- Find out what services are available near you.
- Be connected to a nurse, emergency dentist, pharmacist, or GP.
- Get a face-to-face appointment if you need one.
You should only ever call 999 or go to Accident and Emergency if it is a life-threatening situation.