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96% of Patients said they would recommend Jesmond Health Partnership

Thank you to everyone who has completed a Friends and Family survey recently

In March, 96% of you said you would be extremely likely or likely to recommend JHP to your family and friends.

All patient feedback is welcome at JHP. It’s great to hear about the patients’ positive experiences, plus any areas you think we can improve on or changes you would like to see in the future.

Your Comments

As well as scoring recent experiences, patients can leave a comment.

Here’s a selection of what you said about our service and askmyGP, our digital consultation tool.

  • Very good system. Easy to use with access to a GP without taking up too much time.

Consistent High-Quality

Our aim is to provide a consistently high-quality service to patients, getting you to the right person to help, first time.

Patient feedback is vital in helping us track our progress and see where we can improve.

We are pleased to say that over the past 3 years, you have given us an average recommendation rate of over 94%.

Here is how your scores add up, quarter by quarter.

From April 2020 to March 2023, patients’ average recommendation rate was over 94%

Considering in that time, we’ve had a global pandemic, more demand for NHS services than ever before and introduced a new digital-first consultation system, we are delighted you have scored us so consistently highly – thank you.

The Friends and Family Test

The test asks people to say how likely there are to recommend an NHS service to their friends and family, based on their most recent experience.

You might receive a text message with a link to give your thoughts after your appointment or fill in a paper form in the practice or wherever you have been seen. You can also complete the Friends and Family form on our website.

The test is used all throughout the NHS to give a consistent indication of how services are viewed by patients.

Other ways to share your feedback

As well as the Friends and Family test, there are other ways to share your thoughts about your experiences with us.

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