It’s really important to me to give a positive first impression when I meet patients and visitors in the practice. We all want to make sure it’s a friendly and pleasant atmosphere for people.
Our role in the Reception Team is to be approachable and accessible – we’re there to answer queries and take care of things for patients, so we want people to feel comfortable talking to us.
Visiting the Doctors can be stressful when you’re unwell, so we’re keen to reassure people that we have their best interests at heart. We’ll always try to get you to the best person to help you as soon as possible – whether that’s a Doctor, one of our Practice Nursing team or someone to deal with a query about an appointment, referral, prescription or test result. We’ll always be clear and open about what’s going on.
Of course we’ve had to make lots of changes in the last few months, especially appointments, telephone consultations and the social distancing in the practice. We’ve made every effort to explain not just the changes we’ve made, but the reasons behind them. As patients, you’ve all been really understanding, and we’re very grateful for that.
Hopefully we’ll be able to return to something like ‘normal service’ before too long. Your views and experiences are an important part of making the practice run smoothly, so do let us know how we’re doing and what you’d like to see in the future – it’s your practice after all!