Reception Team Lead
Hi, I’m Katie. I’m the Team Lead for the Reception staff here at JHP.
We’re the first people you speak to when you call or when you visit the practice.
There are 12 of us in total in the team across the two sites. We’re a mix of full time and part time, along with some Medical students who help us out when required.
Our number one priority as a team is to understand your needs and either help you or direct your query to the best person to help.
We deal with a range of things like booking appointments, reordering prescriptions, passing on messages between clinicians and patients, updating your details or getting you registered as a new patient.
Nobody wants a long wait to be seen, and we’ll always try to get you to the best person as quickly as possible.
This might not always be a Doctor – one of the Nurse Practitioner team could be available much sooner, and equally able to give you a diagnosis or a prescription. Part of our team’s training is to know who best to direct patients to – that’s why sometimes we’ll ask you about your issue.
Just like with our Doctors and Nurses, anything you say to us is private and confidential and is only ever used to benefit your care.
Being the Team Lead means that among other things I regularly meet with Vicky, the Practice Manager, the Partners (Dr Davies, Dr Nicholson and Dr Smith) and the other Team Leads – Jenny, Sue and Jane.
We make sure we all know about changes in anyone’s work, share solutions to problems that have come up, and generally make sure we’re all able to keep ourselves and our teams up to date.
Your views as patients are important to us, and we’d encourage everyone to give us feedback. It helps us tackle issues that pop up and change the way we do things for the better. And it’s always nice to hear when we’ve done a good job!
The last few months have obviously been a bit challenging, and we’ve had to make some changes and be flexible – just like the rest of the practice, the NHS and all of you at home!
If you’ve been to the practice recently, you’ll know we’ve been very careful to use our sites differently and put measures in place to reduce the risk of infection both for all our patients and for us as staff.
We’ve had some kind messages of support from patients and help with things like PPE and we really appreciate how much everyone in the community has pulled together.
We look forward to seeing you all soon.