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Throughout the month of November, 150 scheduled appointments were lost with patients not attending.

That works out to an average of 7 appointments every working day, totalling around 35 hours or 2,093 minutes.

If you no longer need a scheduled appointment, please cancel it with enough notice for us to offer the time to someone else.

You can cancel by visiting us at either location, calling 0191 281 4588, via our online system or by replying to your reminder text message.

Reducing the number of lost appointments will help us increase appointment availability for everyone.

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