Our Policies


Letters and Forms

Items Cost
TWIMC Letter £20*
Personal Extenuating Circumstances (PEC) Letter £20
Forms including Insurance Claim Forms £25*
Dentist Provident Form £25

Travel Vaccinations

Items Cost
Diphtheria, Tetanus & Polio NO CHARGE
Hepatitis A NO CHARGE
Hepatitis B (adult) £40 per vaccine
Hepatitis B (junior) £30 per vaccine
Hepatitis A, B or C Ttitres £20, £40, £25
Japanese Encephalitis (x 2) £90 (per vac)
Meningitis ACWY £70
Rabies (x3) £60 (per vac)
Private Prescription £15
Vaccination Certificate including replacements £10
The practice requires pre-payment prior to completion of any private letters or forms. Methods of Payment:
  • Cash
  • Cheque
  • Card (in person or over the telephone)
We aim to complete letters from the GP within 14 days from the date of pre-payment, and any type of form within 30 days from the date of pre-payment. However, due to the practice receiving a high number of requests, this is not always possible. A member of the administration team will contact you when the documentation is ready for collection, alternative arrangements can also be made e.g. post or securely sent via email. *We reserve the right to charge more if the work is significantly more than the standard response.
It is Jesmond Health Partnership's policy to encourage the individual responsibility of all staff to participate in the prevention and control of infection and to comply with health and safety, COSHH and other legislation applying to the safe provision of health and social care.

The organisation supports the principle that infections should be prevented wherever possible and that effective arrangements for the surveillance, prevention and control of infection are observed.
All prescriptions now must be collected from 17 Osborne Road. Please allow 48 hours from request to collection. Ask the Reception Team about having your prescriptions sent straight to a pharmacy of your choice.
If you have been asked to submit a sample, please follow the steps below to ensure your test is able to be carried out efficiently and accurately.
  • We can only accept samples if they are in the correct bottles issued by the Practice. Bottles can be collected from the Reception team and are available at both 17 and 200 Osborne Road.
  • We can no longer transfer a sample from a different container into the correct bottle. Doing so risks contaminating the sample, which can lead to additional tests being needed at the laboratory, causing avoidable delays.
  • The sample bottle must have the patient's full name and date of birth clearly labelled on it.
  • An accompanying form must also be completed in full for the sample to be processed. We cannot begin to process samples if any information is missing from the form.
We aim to provide patients with the best care we can, but there is the chance that we may sometimes fall short of the mark. If you have any compliments, comments, concerns or complaints about our service, we want to hear about it.

To find out about our complaints process, who can complain and what to expect by downloading our complaints leaflet below.

Download: Patient Complaints Procedure (pdf)

You have the right to:
  • Have any complaint you make about NHS services dealt with efficiently and properly investigated.
  • Know the outcome of any investigation into your complaint.
  • Take your complaint to the independent Parliamentary and Health Service Ombudsman (PHSO) if you are not satisfied with the way your complaint has been dealt with by the NHS.
  • PHSO
    Millbank Tower
    London, SW1P 4QP

    Telephone - 0345 015 4033
    Web - ombudsman.org.uk/making-complaint
    For liability purposes, we’re unable to complete any forms patients ask us to sign saying they are fit to do something.
    Jesmond Health Partnership is a part of the Great North Care Record. This means we make information we record about you available electronically on the Great North Care Record. Health and care staff from other organisations in the North East and North Cumbria who are involved in your care can then access this information. It helps us make your care better and safer. If you want to find out more about the Great North Care Record, or have any concerns; visit the website greatnorthcarerecord.org.uk, email gncarerecord@nhs.net or call the helpline on 0344 811 9587 (open Monday – Friday 9am – 5pm).