All patients can book appointments with any of our GPs or Nurse Practitioners. Visit our Meet the Team page to find out about our clinical team.
Any substantial changes to how any GP practice operates – changes to services, locations or buildings – have to go through full public consultation and be supported by detailed business plans, so no major changes can ever happen quickly or without public knowledge.
Not everyone always needs to see a Doctor, and Reception staff can make sure you see the right person.
You don’t have to give this information if you aren’t comfortable doing so, but the more information you can provide, the better we can help.
If you would rather not discuss your issue in the open waiting room, please ask a member of staff to speak in private.
More information about what information is shared within the NHS can be found on the ‘Data and Privacy’ section of our website.
We’ve introduced categories of appointments too, which are designed to help us meet urgent demand and still give patients choice. You can read about that here.
Every day there is also a Doctor ‘on-call’ who is there to offer urgent assessments and appointments for patients who most need to be seen.
Sometimes staff may be tied up on another call or busy with a patient in reception, or there may be lots of people calling at the same time. We’ll always try to get to people as soon as we can. Our online services are always available for booking routine appointments or repeat prescriptions, as well as our prescription answering machine service.
The NHS Friends and Family Test is a feedback method used all across the NHS. You can either complete a form in person or through the our website.