Will I receive everything in my record?
Not always. Some parts of your record may be withheld to protect the identity of others or to prevent serious harm. In these cases, you’ll still be given access to the parts that can be safely shared.
Can I ask for a specific date or part of my record only?
Yes. You can ask for a specific time period, appointment, or condition. This can make your request quicker and more relevant.
What if I see a mistake in my record?
If you believe there is an error, contact us. You can ask for factual errors to be corrected. You may not be able to change a professional opinion, but a note can be added to your record if needed.
Can my request be refused?
Requests can only be refused in limited cases – for example, if it would cause serious harm, breach another person’s privacy, or if the request is clearly unreasonable. You have the right to appeal any decision.
What happens if my request is refused or delayed?
You can complain to the practice. If you’re not satisfied, you can contact the Information Commissioner’s Office (ICO) for help.
Why do you need my phone number or email address? / Will you spam me?
When you register with a GP, we will ask for your phone number and email address and if you are happy to receive information from the practice. First and foremost, having a current phone number for patients means the practice can contact you about your appointments, prescriptions, test results or anything else to do with … Continued
Is what I say to a Doctor confidential? / I don’t want to explain my issue to a Receptionist / Will you tell my parents if I see a Doctor or Nurse?
Summary Care Records Anything you say to any member of staff in a GP practice is confidential. All clinical and administrative staff are bound by confidentiality agreements. When you contact your GP practice or ask to book an appointment, you may be asked about your medical issue. This is so trained administrative staff can direct … Continued
How do I opt out of data-sharing? / I don’t want my data to be shared?
Summary Care Records When you register with a GP in England, the practice creates something called a Summary Care Record (SCR). The SCR will include information about you such as your name, address, date of birth and NHS number. It will also contain details of any current medication, allergies or bad reactions you may have … Continued
Do you share or sell my data? / Who is my data shared with?
Patient data in the NHS is only ever shared for two reasons: to provide patients with the best possible care, and the planning and research needed to design health care services that suit patients. Patient data is only ever shared within the NHS or with legitimate third parties who help the NHS. Data is never … Continued