In the month of October, nearly 34 hours of clinical time were lost due to patients not attending appointments, or cancelling too late for the slot to be made available to anyone else. 65 scheduled appointments with Nurses went unused, and 79 booked slots with GPs or Advanced Nurse Practitioners (ANPs) were lost. Reducing our … Continued
We want to let all patients know about an update to our prescription collection policy, and the reasons behind the change. As of 1st December, all prescriptions requests will only be available for collection from 17 Osborne Road. If you have previously collected your prescriptions from no.200, you will need to collect them from no.17. … Continued
We want to give patients some clarification on our opening times, especially when are phone lines open in the morning. The doors at both practice sites – no.17 and no.200 Osborne Road – open at 8am every weekday. Our phone lines go live at 8.15am. This is to allow staff to ensure all systems are … Continued
Every patient who visits the Jesmond Health Partnership is encouraged to feedback on their experience by completing a ‘Friends and Family’ form. The NHS Friends and Family test is used all across the health service, from GP practices to Hospitals. This video explains how it works and why it’s important to patients’ voices to be … Continued
Screening is a way of identifying apparently healthy people who may have an increased risk of a particular condition. The NHS offers a range of screening tests to different sections of the population. The aim is to offer screening to the people who are most likely to benefit from it. For example, some screening tests … Continued
It’s important that patients have a full understanding of how their personal data and health records are used within the NHS, who can access that information and why. One particular way your information is shared is through something called a Summary Care Record. Find out more about what this means, why it’s important, and your … Continued
We want to let all patients know about an update to our prescription collection policy, and the reasons behind the change. As of 1st December, all prescriptions requests will only be available for collection from 17 Osborne Road. If you have previously collected your prescriptions from no.200, you will need to collect them from no.17. … Continued
We’ve published our second patient newsletter. In this edition you’ll find: Important information about getting a flu vaccination Focus on… Advanced Nurse Practitioners Changes to our appointment system Practice statistics and feedback Introducing our Patient Participation Group Are you signed up for online access? Read more here.
37% of patients at Jesmond Health Partnership are already booking appointments and reordering their prescriptions through our website – are you? By signing up to use our online services, you’ll be able to: Book, change or cancel appointments Request repeat prescriptions Check appointment times and prescription status Check which medication you should be taking and … Continued
In September, 144 appointments were lost with patients not attending, or cancelling too late for us to offer the time slot to someone else. This adds up to over 35 hours of clinical time being lost to the practice and the NHS. Reducing our ‘Did Not Attend’ rate will reduce the waiting time for appointments. … Continued
