“Very good and friendly service, and on a busy New Year’s Eve. Thank you.”
Ninety percent of patients who recently took our Friends and Family Test said they would recommend us.
Thank you to everyone who shared their views – we really appreciate your feedback. It helps us improve our services and ensures we meet the needs of our community.
Here are January and December’s figures, plus 2024 and a running total.
| Very Good | Good | Neither | Poor | Very Poor | Don’t know | |
|---|---|---|---|---|---|---|
| January 2024 | 74.56% | 16.37% | 3.16% | 1.58% | 2.37% | 1.97% |
| December 2024 | 67.16% | 17.78% | 7.65% | 3.95% | 2.96% | 0.49% |
| 2024 total | 75.78% | 13.78% | 4.04% | 2.86% | 3.02% | 0.39% |
| April 2020 to now | 81.54% | 10.85% | 2.80% | 1.92% | 2.25% | 0.64% |
Overall, more than 92% of patients would recommend us as good or very good.
What you told us
The Friends and Family Test
The test asks people to rate their likelihood of recommending an NHS service to their friends and family based on their most recent experience.
You might receive a text message with a link to express your thoughts after your appointment, fill out a paper form in practice or wherever you have been seen, or complete the Friends and Family form on our website.
The test is used throughout the NHS to give a consistent indication of how patients view services.
Other ways to share your feedback
In addition to the Friends and Family test, there are other ways to share your thoughts about your experiences with us.