Your Latest Feedback

Patient Feedback from November

A bumper batch of patient feedback from November. More than 300 patients who took the NHS Friends and Family Test said they would recommend us.

Two-hundred and forty-eight said they would be extremely likely to recommend us, with a further 59 likely. This brings our average recommendation rate for 2023 to date to a shade under 91%.

Full recommendation figures for November were: Extremely likely 248; Likely 58; Neither likely or unlikely 18; Unlikely 18; Extremely Unlikely 8; Don’t know 5.

Here’s what you told us, with a summary below the quotes.

Overall, patients are happy with the askmyGP system. They find it quick, easy, and efficient, with many saying it’s simpler to explain their problems online than face-to-face.

People love how responsive the doctors are, with appointments often arranged quickly when needed. The messaging system is seen as helpful and time-saving for both patients and staff.

Some have praised the care and support as outstanding, especially when they’ve needed help more often.

Constructive criticism is also helpful – it highlights issues we might not be aware of or areas we can improve on. As ever, we will take on board comments about waiting for clearer communications or frustrations with the requests being closed before you feel they should have.

Making your voice heard

There are lots of ways for you to tell us about your experience, share your suggestions and make your voice heard.

Go to jesmondhealthpartnership.co.uk/patients/your-views.

As well as the NHS Friends and Family Test, you can leave reviews on the NHS website and sites like Google and Facebook.

You can also find out about our Patient Participation Group, and how to get involved in their plans for 2025.