Please ensure Javascript is enabled for purposes of website accessibility
Customize Consent Preferences

We use cookies to help you navigate efficiently and perform certain functions. You will find detailed information about all cookies under each consent category below.

The cookies that are categorized as "Necessary" are stored on your browser as they are essential for enabling the basic functionalities of the site. ... 

Always Active

Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.

No cookies to display.

Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.

No cookies to display.

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.

No cookies to display.

Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.

No cookies to display.

Advertisement cookies are used to provide visitors with customized advertisements based on the pages you visited previously and to analyze the effectiveness of the ad campaigns.

No cookies to display.

We Are Open

Test and Trace is a new system designed to help control the ‘reproduction’ rate of coronavirus. This is the ‘R’ rate you may have heard about. The ‘R’ number means how many other people someone with coronavirus will likely pass the illness onto.

How it helps:

Once someone has tested positive for coronavirus, they should self-isolate along with their family.

Anyone outside of their household they have spent time with may have been exposed to the illness. By establishing who they are, they too can be asked to self-isolate and reduce the risk of infection being passed on further.

It’s essentially a targeted form of lockdown – based on symptoms, positive tests and potential exposure to the illness. In turn, it’s hoped that this will mean restrictions can begin to be lifted for everyone else.

How it works:

If you have symptoms:

  1. Self-isolate with your household and order a test via the NHS website or call 119.
  2. The Test and Trace service will contact you with your result by text, email or phone call. If the test is negative, you no longer need to self-isolate.
  3. If positive, you’ll be asked to supply details of people you’ve been around and places you’ve been to recently. You’ll either be asked to do this via a secure website, or you’ll be called.

If you’ve been in close contact with some who has tested positive:

  1. The Test and Trace service will contact you and explain you may have been exposed to the illness.
  2. You should self-isolate for 14 days from your first contact with the person who tested positive, even if you don’t have symptoms.
  3. If you do develop symptoms, request a test via the NHS website or call 119.
  4. If you test negative, you must complete your 14 day self-isolation. This is because the illness may not have been detectable when you were tested.
  5. If you test positive, you’ll be asked to list the people you’ve been around and places you’ve visited. Those people will then in turn be contacted.

How to know if a call, text or email is genuine:

  • Calls from genuine contact tracers will show as from 0300 013 500
  • Text messages will be sent by ‘NHS’.
  • You’ll be asked to sign into this website: https://contact-tracing.phe.gov.uk. You should not be asked to access any website that’s not run either part of NHS.uk or a gov.uk site.
  • You will NEVER be asked to call a premium number beginning 07 or 09.
  • NO financial details or payments are involved in this process and no genuine contact tracer will ask for them.
  • You will NOT be asked for details of your social media accounts.
  • You will NOT be asked for passwords or PINs over the phone, or asked to set them up.
  • NO software needs to be installed on your device, nor should you be asked to hand over control of your device to anyone.
Share via
Copy link