Patient Update: Changes to Gosforth Phone Line Opening Times We want to tell you about some changes to our phone system. These changes will help you get through more easily. They will also help our staff answer calls faster. What’s changing: 1. Gosforth phone line opens earlier – from 8.15am on 30th May We are … Continued
askmyGP During Very Busy Periods The Christmas and New Year period is always one of the busiest times of year for the NHS. In general practice, seasonal pressures increase the number of people who need help. Respiratory illnesses like colds, flu and COVID increase in colder months. Germs pass more easily, and it’s harder for … Continued
9 in 10 Patients recommend us, and responses to your feedback Last month, 150 patients said their experience was very good, with another 24 scoring it as good. That adds up to a recommendation rate of 89.69%. The data is from the NHS Friends and Family test, which asks patients how they would rate their … Continued
Friends and Family Update: 91% of Patients Recommend Us In our latest batch of Friends and Family feedback, more than 91% of patients would recommend us. Of the 764 responses we received, 699 patients said they would be likely or extremely likely to recommend us to those close to them. This feedback covers the period … Continued
Important changes to how we are using askymyGP We are making an important change to how we use askmyGP. Since introducing askymyGP in 2020, it has made a big difference in how quickly and efficiently we respond to patient queries. On average, we resolve patient queries within 3 hours, and 80% are dealt with on … Continued
Patient Updates and Your Feedback It’s been three months since JHP merged with Avenue, and we wanted to give patients an update on how things have been going, the feedback we’ve received and a few suggestions. Thank you Firstly, a big thank you to everyone for their patience during the merger process. From announcing the … Continued
Welcome to new patients and staff Following the completion of JHP’s merger with Avenue Medical Practice, we would like to welcome all new patients and staff that have joined us from Avenue. Information for Patients joining us We are now fully integrated as one practice. Avenue’s phone lines, email inbox and website, are all now … Continued
Salvie reverts to askmyGP Our online consultation tool Salvie has reverted to its original name of askmyGP. Everything else remains the same – askmyGP will still give patients easy and convenient access to our team, personalized responses and quick outcomes. The only thing that is different is the name. What is askmyGP? We first introduced … Continued
